Cookie Policy

1. General Information

This privacy policy informs you about the processing of personal data in connection with our websites, cloud services, and other online platforms.

2. Data Controller

SEO Webroute LTD
Unit 6 Hill View Studios
160 Eltham Hill
SE9 5EA London, United Kingdom
Company Reg. No: 12061447

3. Contact for Data Protection Matters

You can contact our Data Protection Officer directly:

• Phone: +44 20 4577 2022
• Email: info@webroute.com
• Postal Address:
  SEO Webroute LTD – Data Protection
  Unit 6 Hill View Studios
  160 Eltham Hill
  SE9 5EA London, United Kingdom

4. How We Process Your Personal Data

Unless otherwise stated, your data remains within the EU/UK and is not transferred to third parties, except to our hosting and infrastructure partners (including Hetzner Online GmbH, Germany) as part of data processing agreements.

4.1 Job Applications

When you apply for a position with us, we process your application data solely for recruitment purposes.

4.2 Chatbot “Ask AI”

When you use our chatbot, input data is processed in an anonymized form.

4.3 Feedback

Feedback you provide is stored to improve our services.

4.4 Forum

If you use our forum, we store the data you provide (e.g., posts, comments, user profile).

4.5 Competitions / Giveaways

When participating in competitions, we process the contact details you provide.

4.6 Customer Account

To use our services, a customer account is required. We store the personal, contact, and contractual information you provide.

4.7 Newsletter

If you subscribe to our newsletter, we process your email address.

4.8 Service Status & Cloud Usage

When using our cloud or hosting services, technical connection data (e.g., IP address, log files) is processed.

4.9 Social Media

We maintain profiles on various social media platforms. These platforms process data under their own responsibility.

4.10 Events

If you register for events, we store your data for organization and execution.

4.11 Verification

Certain services may require identity verification.

4.12 Website

When visiting our website, server log files (e.g., IP address, browser type, access time) are automatically stored.

5. Your Data Protection Rights

You have the following rights at any time:

• Right of Access – to know whether and which personal data we hold about you.
• Right to Rectification – to correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”) – to request deletion of your data (subject to legal retention requirements).
• Right to Restriction of Processing – if you contest the accuracy or lawfulness of processing.
• Right to Data Portability – to receive your data in a structured, commonly used, machine-readable format, or to request transfer to another controller.
• Right to Object – to object to data processing at any time, unless compelling legitimate grounds exist.
• Right not to be subject to automated decision-making – we do not use automated decision-making, but if we did, you would have the right to opt out.

6. Right to Lodge a Complaint

If you believe that we have violated applicable data protection laws, you may lodge a complaint with the competent data protection authority in the United Kingdom or the EU. We encourage you to contact us first so we can resolve any concerns quickly and amicably.

7. Voluntary Provision of Data

You are not obliged to provide us with personal data. However, without certain data, some of our services may not be available to you.

8. Updates to This Policy

We reserve the right to update this privacy policy from time to time. The version published on this page will apply on your next visit.

Effective Date: 16 April 2025